Cuci99 Terms and Conditions – Malaysia Platform Guidelines

In this document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "Platform" refers to the cuci99.onl website, mobile app, and all services provided under the cuci99 brand.
• "Member" or "User" refers to any individual who has registered and holds an active account on the cuci99 platform.
• "Company" refers to cuci99 and all entities operating under this brand.
• "Account Balance" refers to the total funds in a user's account at any given time, excluding bonuses subject to wagering requirements.
• "Bonus" refers to any credits, free cash, free spins, or other benefits granted by cuci99 to members through promotions or loyalty programs.
• "Wagering Requirements" refers to the number of times the bonus value must be wagered before a withdrawal is permitted.
• "KYC" refers to the "Know Your Customer" process — the identity verification procedure that all members are required to complete.

Use of the singular includes the plural and vice versa. Section headings are for reference only and do not affect the interpretation of the content.

To register and use the cuci99 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the registration date.
• Be legally eligible to enter into a binding agreement.
• Not be on any exclusion list from any relevant regulatory body.
• Not register on behalf of a third party or business entity.
• Provide accurate, truthful, and complete information during registration.

Cuci99 reserves the right to request identity verification documents at any time as part of the KYC process. Required documents may include a national ID, passport, or other valid supporting documents. Accounts that fail to complete verification within the specified period may be temporarily suspended.

Each member is fully responsible for all activities that occur under their account. The following are important guidelines regarding account management:

• Each user is only permitted to hold one active account. Holding multiple accounts is strictly prohibited.
• Your account password must be kept confidential at all times. cuci99 will not be held responsible for any losses resulting from the disclosure of your password to another party.
• Members must notify cuci99 immediately if they suspect any unauthorised access to their account.
• Balance transfers between different member accounts are prohibited.
• Cuci99 reserves the right to freeze an account for investigation purposes if any suspicious activity is detected.

All account information must be kept up to date. cuci99 is not responsible for any issues arising from outdated or inaccurate account information, including withdrawal delays caused by incorrect banking details.

Cuci99 supports a wide range of popular payment methods in Malaysia, including local bank transfers, Touch 'n Go eWallet, GrabPay, Boost, and other methods listed on the platform. All transactions are processed through 256-bit SSL encryption to keep your funds secure.

Regarding Deposits:

• The minimum deposit amount is as stated on the platform and may vary depending on the payment method.
• Deposits are typically credited to your account within minutes after successful payment confirmation.
• Cuci99 does not accept third-party deposits. Funds must originate from an account held in the same member's name.
• Cuci99 does not charge any processing fees for deposits; however, your financial institution may apply its own charges.

Regarding Withdrawals:

• Withdrawal requests are processed within 3 to 5 minutes for eligible payment methods.
• All withdrawals will be processed to the account or digital wallet registered under the same member's name only.
• Cuci99 reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Withdrawals involving bonus balances that have not met the wagering requirements will not be permitted.

Cuci99 offers a variety of bonuses and promotions to members from time to time. Each promotion has specific terms and conditions that should be read and understood before accepting any offer.

• All bonuses are subject to the wagering requirements stated in their respective promotional terms.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Cuci99 reserves the right to withdraw any bonus granted if there is evidence of misuse or fraud.
• Each member is eligible to receive the welcome bonus once only for the lifetime of their account.
• Bonuses cannot be transferred between accounts.
• Cuci99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All games available on the cuci99 platform use a Random Number Generator (RNG) certified by recognized independent bodies. This ensures that every game outcome is random and cannot be manipulated by any party, including cuci99 itself.

• Each game has its own rules, which can be accessed directly within the game interface.
• In the event of a technical disruption during an active game session, cuci99 will endeavor to restore the session. If restoration is not possible, bets may be refunded in accordance with system records.
• Game results recorded by the cuci99 server are final and binding in all circumstances.
• The use of automated software, bots, or any unauthorized tools during gameplay is strictly prohibited.

For live casino games, additional rules may apply depending on the game format and the dealer on duty. All dealer decisions are final unless a proven technical error has occurred.

All cuci99 members are expected to conduct themselves respectfully and responsibly while using the platform. The following actions are prohibited and may result in account suspension or termination:

• Using offensive, threatening, or harassing language in any cuci99 communication channel.
• Attempting to hack, breach, or interfere with the platform's security systems.
• Sharing or selling your account to another party.
• Conducting any transaction related to money laundering.
• Exploiting bugs or system vulnerabilities for personal gain.
• Using another person's information for registration or transaction purposes.

Cuci99 takes personal data protection very seriously. All information you provide during registration and use of the platform is processed in accordance with our Privacy Policy, which is aligned with the Malaysian Personal Data Protection Act 2010 (PDPA).

• Your personal data is collected solely for the purposes of account management, transaction processing, and service improvement.
• Cuci99 will not sell or disclose your personal data to third parties for marketing purposes without your consent.
• All data is stored on servers protected by encryption and strict access controls.
• You have the right to access, correct, or request deletion of your personal data by contacting our support team.

For more information on how we handle your personal data, please refer to Privacy Policy our complete guidelines.

To the extent permitted by applicable law, cuci99 is not liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Service disruptions caused by factors beyond cuci99's control, including network issues, natural disasters, or government actions.
• Losses arising from valid game outcomes in accordance with the established game rules.
• Losses resulting from unauthorised account access due to the user's negligence in safeguarding their login credentials.

Cuci99 does not guarantee uninterrupted platform operation at all times. However, we are committed to delivering the best possible uptime and will provide advance notice for any scheduled maintenance.

Members may close their account at any time by contacting the cuci99 customer support team. Before the account closure is processed, all eligible balances will be returned to the member in accordance with standard withdrawal procedures.

Cuci99 reserves the right to suspend or terminate an account without prior notice under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Fraud, attempted fraud, or suspected illegal activity.
• Providing false information during registration or the KYC process.
• Holding multiple accounts.
• Account inactivity exceeding 12 consecutive months.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with the use of the cuci99 platform shall first be resolved through amicable negotiation.

If negotiation fails, the dispute will be referred to binding arbitration under mutually agreed rules, or submitted to the jurisdiction of a competent court in Malaysia.

Members agree that any claim or legal action related to the use of the platform must be filed within one year from the date of the incident giving rise to the claim.

If you have any questions regarding these Terms and Conditions, or need further clarification on any section of this document, the cuci99 team is ready to assist you.

• Support Email: [email protected]
• Live Chat: Available 24/7 directly within the cuci99 platform or mobile app.
• Response Time: Email inquiries are typically answered within 24 business hours.

For issues related to responsible gaming or play-break requests, you may also visit the Responsible Gaming us for available information and support resources.