Cuci99 Privacy Policy – Malaysia User Data Protection

Cuci99 collects your personal data through several key channels as you interact with our platform. We only collect information necessary to provide a safe, seamless, and responsible service.

In addition to information you provide directly, we also collect data automatically when you browse our platform through cookies, tracking pixels, and similar technologies described further in Section 6.

The data we collect is used solely for legitimate, clearly stated purposes. cuci99 will not use your data for any other purpose without notifying you in advance.

• Account Management: Creating and managing your account, processing registration, and verifying your identity through the required KYC process.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you make on the platform securely and efficiently.
• Platform Security: Detecting and preventing fraud, money laundering, and other illegal activities that may occur on the platform.
• Service Improvement: Analysing platform usage patterns to improve the user experience, refine the interface, and introduce relevant new features.
• Responsible Gaming: Monitoring wagering patterns to identify signs of problem gambling and providing assistance to those who need it.
• Service Communications: Sending important account notices, policy updates, and transaction information via email or in-platform channels.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to the relevant authorities.

Cuci99 only sends you marketing communications if you have given explicit consent during registration or through the communication preference settings in your account. You may unsubscribe from marketing communications at any time.

Cuci99 does not sell or rent your personal data to any party. However, in certain situations, we may share the necessary data with the following parties:

• Payment Service Providers: Data required to process financial transactions is shared with trusted payment providers bound by strict confidentiality agreements.
• Game Providers: Minimal game session data is shared with licensed game providers to enable a smooth gaming experience.
• Identity Verification Service Providers: KYC data is shared with licensed identity verification providers to meet compliance requirements.
• Relevant Authorities: cuci99 will disclose data to the authorities if required by a court order, applicable law, or a directive from a legitimate regulatory body.
• Strategic Business Partners: In the event of a merger, acquisition, or transfer of company assets, user data may be transferred to the receiving entity with appropriate notice given to members.

Cuci99 continuously invests in the latest security infrastructure to ensure your personal data is always protected. Our security measures encompass multiple layers of protection:

• Data Encryption in Transit: All data transmitted between your browser and cuci99's servers is secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data Encryption at Rest: All sensitive data stored in our databases is protected with industry-standard AES-256 encryption.
• Strict Access Controls: Only authorised staff with a legitimate business need are permitted to access user personal data, and all such access is continuously audited.
• 24/7 Monitoring: Our security systems are monitored around the clock to detect any suspicious activity or intrusion attempts.
• Regular Penetration Testing: cuci99 conducts regular independent security tests and audits to identify and remediate any system vulnerabilities.
• Two-Factor Authentication: 2FA is available on all accounts to provide an additional layer of security.

While we take all reasonable precautions, no security system can guarantee absolute protection. In the event of a security breach affecting your data, we will notify you within the timeframe required by law.

Cuci99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account remains active and used to provide our services.
• Financial Transaction Data: Retained for a minimum of 7 years after a transaction occurs, in line with financial law and anti-money laundering requirements.
• KYC Data: Retained for a minimum of 5 years after account closure or the end of the business relationship, in accordance with applicable compliance regulations.
• System Log Data: Retained for 12 months for security and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be personally linked to you.

Cuci99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

You can manage cookie settings through your web browser preferences. Please note that blocking essential cookies may affect platform functionality. cuci99 does not use third-party cookies for cross-site tracking purposes.

The cuci99 platform is strictly for users aged 18 and above. We do not knowingly collect, use, or store personal data from children or minors.

If we discover that personal data of an individual under 18 years of age has been collected without our knowledge, the account in question will be terminated immediately and all related data will be permanently deleted from our systems.

The cuci99 platform may contain links or integrations with third-party services such as game providers, payment providers, and social media platforms. cuci99's Privacy Policy applies to our own platform only.

Cuci99 is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each third-party service you use separately before providing them with any personal data.

Cuci99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other valid reasons.

When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notices to members via their registered email or in-platform notifications.
• For highly material changes, we may request renewed consent from members.

Continued use of the cuci99 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms. If you disagree with the changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or wish to exercise your personal data rights, the cuci99 Data Protection Officer (DPO) team is ready to assist you.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the cuci99 platform or mobile app.
• Response Time: Personal data requests will be processed within 14 business days.

For more information on responsible gaming guidelines or to apply for self-imposed betting limits, please visit the Responsible Gaming us. You may also refer to Terms & Conditions for more information on overall platform usage.